TELUS Connect — Wi-Fi Mobile App

Embedded in TELUS Canada's product design team for 2 years — contributing to the redesign of their home Wi-Fi management app to reduce support dependency and give Canadian households real, self-serve control over their home network.

Project Snapshot

About TELUS & The Product

TELUS is one of Canada's leading telecommunications companies — providing high-speed internet, home phone, and television services to residential customers across Alberta, British Columbia, and Quebec.

The TELUS Connect app (formerly My Wi-Fi) is their primary home network management product available on iOS and Android. It lets customers manage their entire home Wi-Fi experience from their phone — pausing devices, monitoring data usage, setting up Boost Wi-Fi hardware, managing parental controls, and troubleshooting — without calling support.

Working on this product meant operating at genuine enterprise scale — strict brand governance, multiple modem and hardware configurations, bilingual English and French requirements, and a live app used by millions of Canadian households.

My Contribution

I joined the TELUS Connect team as an embedded UX/UI designer working directly within the Canada product design team. Three areas of ownership:

Feature design — contributed to key screens across the app including network overview, device management, Wi-Fi booster setup, support flows, and network security.

Design system — helped build and maintain the Figma component library. Led contribution to the Sketch to Figma migration — rebuilding components with proper auto-layout, consistent naming, and usage documentation.

Stakeholder collaboration — regular design reviews with the TELUS product manager and internal stakeholders. Worked within strict TELUS brand agency guidelines throughout the engagement.