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Assupol Offline Mobile App
Enabling insurance agents to onboard clients and close policies in zero-connectivity rural areas across South Africa — eliminating a critical dependency that was costing the business thousands in lost sales every month.
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| Client | Assupol Life Insurance, South Africa |
|---|---|
| My role | Sr. Product Designer |
| Team | 2 Designers |
| Domain | Enterprise mobile · Insurance SaaS · Offline-first UX |
| Tools | Figma · FigJam · Jira · Confluence · ChatGPT (research synthesis) · Notion |
| Tags | AI-augmented design · Enterprise mobile · Fintech · Offline UX |
| Metric | Result |
|---|---|
| Onboarding failure rate | Reduced by ~40% |
| Offline capability | 0% → 100% of core workflows |
| Policy creation steps | Simplified from 12+ steps to 4 |
| Agents impacted | Field sales teams across urban + rural South Africa |
| Legacy modernised | 110-year-old insurance company, first offline product |
Assupol is one of South Africa's most trusted insurance companies, with over 110 years of experience serving individuals and families across the country. Their field sales agents work across both developed urban areas and remote rural regions — often covering ground where mobile internet signals are unreliable or completely absent.
The problem was deeply operational: Assupol's entire sales application depended on constant internet connectivity. Every step of the policy onboarding process — from client ID verification to premium calculations to policy submission — required a live internet connection. When that connection dropped, so did the sale.
Agents were being forced to abandon digital workflows and fall back on paper-based applications mid-conversation with clients. This created data errors, compliance risks, frustrated agents, and most critically — lost clients who simply walked away when the process stalled.
This wasn't a minor inconvenience. It was a structural gap in the product that was actively costing the business revenue every single day.
